Our vision has remained the same since we were formed in 2000: to be one of the best service providers in the UK and an excellent employer.
We’re driven by our purpose of providing as many homes as we can for people who need them, along with excellent, modern services.
The values we live by
Everything we do is underpinned by our service style ‘iamrhp’, which is made up of three KOSMIHC core values:
- We Know Our Stuff: we build trust and confidence by being experts in what we do. Our knowledge and skills enable us to get the most important stuff right, providing excellent service and keeping our customers, homes, and each other safe. We embrace change and recognise when we need to adapt, learn, and develop new skills.
- We Make It Happen: We show accountability, energy, and passion for finding speedy resolutions, and do what we say we will. We use collaboration and creativity to work together to find better ways of doing things. We don’t stand on the sidelines: we get involved in a way that’s meaningful for us. We find joy in what we do and have fun along the way.
- We Care: We care about providing an amazing service to our customers and each other. We treat people as individuals and show empathy by putting ourselves in their shoes. We really listen, being present for both customers and colleagues – making them feel in safe hands. We care about what happens today and tomorrow for our people, communities, homes, and the planet.
We hire based on behaviours as well as skills and look for people who live these same values.