We want to deliver brilliant customer service and involve tenants in the governance and scrutiny of our housing management service, but we can’t do this without you.
We’re keen to hear your views and there are plenty of ways for you to tell us what you think. Let us know how we’re doing by:
- coming along to a customer focus group – we meet every few months to talk about specific areas of our service. Call us to join (you’ll receive £50 for your time)
- applying to be a Mystery Shopper – call us to join (you’ll receive a £10 voucher for your time)
- filling out a customer survey when we send one
- responding to one of our text surveys about repairs, caretaking or contacting us (you’ll be entered into our quarterly £250 prize draw)
- calling 0800 032 2433.
We also carry out external satisfaction surveys through the UK Customer Service Index (UKCSI). This allows us to benchmark ourselves against other leading service providers across all sectors.
We’ll soon publish our updated complaints policy, but in the meantime, if something does go wrong, here’s a reminder of the different ways you can get in touch in a way that suits you:
Phone: 0800 032 2433, Mon-Fri, 8am-5pm
Letter: 8 Waldegrave Road, Teddington, Middlesex TW11 8GT
Email: [email protected]
Web chat: Contact us