We’re committed to listening to your feedback, turning your voices into action, and working in partnership with you to achieve outcomes that matter. There are plenty of ways for you to tell us what you think including:
- Responding to a text survey if we send you one.
- Contacting us about joining our customer scrutiny group – we meet every few months to discuss our service and policies.
- Coming along to a drop-in session, run by our Community Engagement Team. Keep an eye on our website and social media channels for more information about events led by the team, and how you can get involved.
An independent market research company called IFF Research may call to ask questions about our service, like repairs, antisocial behaviour, and communal cleaning. The call will take around ten minutes. All social housing landlords in England and Wales will carry out these surveys and report their results to the Regulator of Social Housing. Results will be published online in Summer 2024, making performance more visible. Read more here.
If you'd like to raise a complaint, please visit our complaints page.