We can only deliver brilliant service if we listen to you and learn how to improve. There are plenty of ways for you to tell us what you think including:
- Responding to a text survey if we send you one.
- Contacting us about joining our customer scrutiny group – we meet every few months to discuss our service and policies.
An independent market research company called IFF Research may call to ask questions about our service, like repairs, antisocial behaviour, and communal cleaning. The call will take around ten minutes. All social housing landlords in England and Wales will carry out these surveys and report their results to the Regulator of Social Housing. Results will be published online in Summer 2024, making performance more visible. Read more here.
If you'd like to raise a complaint, please visit our complaints page.