Your feedback can help us listen, act, and improve. Here are our performance figures, along with information on how to have your say and shape our service.
Our service standards
Our promises to you - however you interact with us.
You spoke, we listened
Changes we've made to our service as a result of your feedback.
Have your say
Tell us what you think about our services.
Quarterly performance
Our quarterly KPIs.
Annual report
Read our 2021/22 Annual Report at a glance.
Complaints report
View our latest complaints report.
Financial report
View our 2021/22 financial statements.
Video updates
Watch updates on our service and what we're doing to improve.