We believe you should feel safe and secure in your home and local community without suffering from the anti-social activities of others. The image below shows successful enforcement actions carried out in 2023. Without your evidence and support, it would be difficult to achieve these results, so thank you for working with us.
We take reports of anti-social behaviour (ASB) seriously, applying a victim-centred, problem-solving approach and working with customers, police, and local agencies to tackle and prevent ASB.
Our ASB policy can be found here.
Our ASB Toolkit includes information on different types of ASB and how we work with you to tackle them.
If you’re not happy with the actions being taken in the handling of your ASB case, you can contact your local authority and request an independent ASB Case Review which we'll take part in. You’ll find more helpful information at asbhelp.co.uk or by contacting Victim Support or Citizens Advice.
Anti-social behaviour privacy statement
RHP Group is committed to dealing with anti-social behaviour, and will work with you and all relevant parties to try and resolve your concerns. We may process information disclosed to us by any party (including yourself) in connection with allegations of anti-social behaviour where you are identified as an alleged victim, witness or perpetrator or are the reporting party. This may include your name, address, contact details, witness and other statements describing the alleged incident or behaviour and the circumstances, interviews and assessments by investigating officers, correspondence with relevant agencies, including (but not limited to) the police and local authorities. It may be necessary to also involve other external agencies such as Environmental Health Services to monitor noise. If the ASB is serious then it may become necessary to contact the police. If an MP has been contacted, we may also share information about the ASB with them.
We have legal reasons for this which is to performance of our contractual obligation (Tenancy Agreement) by making sure that tenants are allowed quiet enjoyment of their homes.
If you have any questions about the information we hold about you, please email [email protected], call 0800 032 2433 or write to the Data Protection Officer at 8 Waldegrave Road, Teddington, TW11 8GT.
For more help from us, get in touch.