So we can provide you with consistent service, our Christmas opening hours look a little different to previous years.
Our call centre will close as normal for Christmas Day and Boxing Day, but open on 27, 28 & 29 December. Call 0800 032 2433 for repair bookings and customer service queries. Web chat will close, but our customer services team will respond to emails.
Caretakers will work over the festive period to keep estates safe and tidy.
Friday 22 December: Office closes at 5pm.
Christmas Day: Closed
Boxing Day: Closed
Wednesday 27 December: Phone lines open, emails monitored, webchat closed
Thursday 28 December: Phone lines open, emails monitored, webchat closed
Friday 29 December: Phone lines open, emails monitored, webchat closed
New Year's Day: Closed
Tuesday 2 January: Office reopens at 8am, phone lines and web chat open as normal
If you need to make a payment, our online services are available. For emergencies threatening life, danger of serious injury or major property damage, please call 0800 032 2433.
However you celebrate this time of year, we wish you and your families a happy and peaceful festive season.