For a quicker response please call, and avoid emailing or visiting our office if you can.
From this week, you’ll notice a change when you contact us.
We’ve listened to your feedback that we don’t always resolve your queries as quickly as you’d like. We realised we weren’t set up in the best way to do this, so we've changed how our teams are structured.
Now when you call us, you’ll be put through to the right team to help with your specific query including: repairs, rent, your tenancy, or something happening in your neighbourhood.
At the moment calling us is the quickest way to get a response.
So far the changes have had a positive impact, significantly reducing wait times on our phones, and enabling us to resolve more queries at first point of contact.
We ask that if you can, you avoid emailing, as we’re currently dealing with high volumes. Also, unless you have an appointment, please avoid visiting our office to get a query resolved, as the right person to help won’t always be available.
We’re working on more efficient ways to contact us online, which we’ll let you know about soon.