Just as we commit to always treating our customers with respect, we ask for the same in return for our employees who are passionate about providing excellent service day in, and day out. Our employees and contractors should feel safe and secure working in the local community, without suffering from other people’s abuse or anti-social activities.
Most customers are positive, polite, and respectful: however, a small number of customers behave in a way that could be considered unreasonable. Behaviour becomes unreasonable when it involves the abuse of our colleagues, a disregard for our procedures, and when it takes up a disproportionate amount of our time, preventing us from dealing with the issue in question and providing a service to others.
In line with the requirements of the Housing Ombudsman’s Complaint Handling Code, our unreasonable behaviour policy includes examples of unreasonable behaviour, and the steps we will take to manage it. It covers communication from customers, users of properties owned but not serviced by us, and any individual or group affected by our services.
Please respect our employees: they’re here to help. If you’re abusive towards our employees, RHP could take action against your tenancy.