The role of the Tenants' Champion

Published: 22/07/2021

The Tenants' Champion supports tenants and leaseholders who rent or lease their property from a housing association. If you live in the borough of Richmond, you can contact them about any unresolved issues - but please raise any complaints with us first so we can work out a solution.

We look at complaints carefully and take steps to learn and improve from them where we can. We'll respond clearly, discuss what has happened, with no jargon, and set a clear way forward on how we plan to appropriately put things right in partnership with the customer.

For information on the role of the Tenants' Champion over the last year, view their annual report for 2020/21.

You can read more about our complaints process here or watch our video.

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