Keeping your home and estate safe is a top priority for us, but we can’t do this on our own: we need you to work with us to keep everyone safe.
Items in communal areas block emergency exit routes and prevents the fire brigade from carrying out their duties. If items are set alight, they give off toxic smoke and gas which might reduce your visibility. They could also explode or cause the fire to spread more quickly.
For everyone's safety, no items should be kept in communal areas: this includes buggies and prams, children’s toys, plant pots, and rubbish you’re waiting to throw away. Only purpose-made door mats are permitted. If we find any items in communal areas, we’ll remove them. We no longer label them or write to people. If someone continues to leave or store items, we may take legal action – including enforcement under the terms of their tenancy or lease.
Outside the building, no items should cause an obstruction, trip hazard, potentially be flammable or have a potential to cause injury; for example, a motorbike parked close to the building.
Returning items
If an item is removed and you’d like it back, you’ll need to get in touch and pay removal and storage costs. The cost for returning items is:
- £75 for one or two small items
- £125 for half a van load
- £250 for a full van load.
The cost is non-negotiable: it’s set by us. When we return items, you’ll need to be home, and we’ll deliver them to an agreed collection point. If you miss the collection, we’ll charge £50 for a return visit. Items will be stored for up to 30 days: we can’t accept liability for items that are damaged or discarded as part of our removal process.