Tackling condensation, damp, and mould

Published: 27/03/2024

We take reports of damp and mould very seriously, and aim to work with you to make sure your home stays healthy now and in the future.To help with this it’s useful to understand the differences and links between condensation, damp, and mould.

Many homes will experience condensation at some point. It's vital to address condensation early, as it can lead to bigger issues like damp and mould.

  • Condensation appears as water droplets on windows and walls. It occurs when warm, moist air meets a cold surface. To stop it, you should clean walls and windows regularly, and use dehumidifiers. Check out our top tips to combat condensation video here. 
  • Damp is excess moisture that appears in walls, floors, or ceilings. Signs include wet patches, and peeling wallpaper. Keep rooms warm to keep damp away, and fix any leaks right away. If you have an ongoing leak that you need help with, contact us. For tips on keeping your home warm, watch our video on keeping your home warm in winter. 
  • Mould is a type of fungus that grows in damp conditions. It appears as black or green patches, and has a musty smell. If you have mould, contact us and we'll arrange a survey of your home. 

If you're worried about damp or mould being a larger concern in your home, please let us know. The earlier you report a problem, the sooner we can fix it before it gets worse. If we need to investigate further, we'll arrange for a surveyor to visit. 

Healthy Homes is our campaign that aims to help you keep your home healthy by keeping it warm and dry: stopping dampness and mould before they become a bigger issue. We've shared lots more information, tips, and support on our Facebook page and X to help you manage any issues. 

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