Tenant satisfaction measures

Published: 31/03/2023

We want to hear your views to understand what we're doing well and where to improve. To help us do this, we're using an independent market research company called IFF Research, who may call you to ask some questions about the service you get from RHP. This might include repairs, antisocial behaviour, and communal cleaning. 

Why we're carrying out this research

We want a clearer understanding of our customers' needs, so we can improve our services. 

From April 2023, every social housing landlord in England will carry out these surveys and report their results to the Regulator of Social Housing. All results will be published online from Summer 2024, making performance more visible.

About the surveys

IFF Research is an independent social and market research agency with a reputation for delivering high-quality, high-impact research. They adhere to the Market Research Society’s Code of Conduct.

Calls will come from 0203 148 7635 between 9am and 8pm on weekdays and 11am - 4pm on Saturdays. 

The conversations take around 10 minutes on average. IFF Research can keep your responses completely confidential if you'd prefer, and you don't have to answer the questions if you're not happy to. We'll never include anything in our reports that could personally identify you. If you don't want to take part at all, let IFF Research know and they'll remove you from any future surveys. 

How we keep your data and information secure

Your privacy is very important to us. For full details about IFF Research’s privacy policy, please visit their website.

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