Our services

Impact of Covid-19

Our priority throughout the pandemic has been to put your safety first. We continue to follow government advice closely: please visit our news page for the latest updates on our service. 

Manage your home on the go

Our aim is to provide people with a home they can be proud of and services that make life easier.

The easiest way to access our services is through setting up an RHP online account. It’s easy to set one up– all you need is an email address. Click ‘sign in’ on our website and you’ll be guided through what to do. It only takes a few minutes.

Once set up it’ll enable you to:

  • Book a repair with a two-hour appointment slot
  • Find out about any upcoming planned works for your home or block
  • Make secure payments such as rent or service charges and check out your balance
  • View the Caretaking and Grounds Maintenance schedule for your area

You can find full details of all our services, as well as answers to any questions you have, in our Help and Advice area.

Visit the How are we doing? page to discover more about our customer service standards and how we’re currently doing against them.

Getting in touch

If you’ve got a query and can’t find the answer in Help and Advice, getting in touch with us is easy - however you choose to do it.

Hop on to live chat: for an answer in real time from 9am-5pm, Monday to Friday.

Follow us on social media: you’ll find us on Twitter, Facebook and Instagram.

Call us: if you’d prefer to speak to someone over the phone, we’re here from 8am-5pm, Monday to Friday. You can call us on 0800 049 5409

Legal and General Affordable Homes Customers

RHP is proud to partner with Legal and General Affordable Homes (LGAH) to undertake day-to-day management of a selection of their properties. If you live in an LGAH Home, you can find out more about your service offer on our dedicated page for you.

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