An update on our repairs service: August 2021
Recently it’s been taking longer than we’d expect to complete essential repairs on your homes and communal areas – we’re sorry if you’ve been impacted by this.
Like many other industries, since the UK left the European Union, we’ve found it challenging to obtain the materials and resources we need to carry out all repairs within our standard service level agreement (SLA) of ten working days. Covid-19 has further exacerbated this problem, increasing demand and putting more pressure on the supply of materials.
We’re working hard with our repairs partner Mears to improve this situation and reduce the volume of repairs outstanding, which includes bringing in extra resources and reviewing how jobs are scheduled.
Please visit our news page for the latest updates on our service.
Manage your home on the go
Our aim is to provide people with a home they can be proud of and services that make life easier.
The easiest way to access our services is through setting up an RHP online account. It’s easy to set one up– all you need is an email address. Click ‘sign in’ on our website and you’ll be guided through what to do. It only takes a few minutes.
Once set up it’ll enable you to:
- Book a repair with a two-hour appointment slot
- Find out about any upcoming planned works for your home or block
- Make secure payments such as rent or service charges and check out your balance
- View the Caretaking and Grounds Maintenance schedule for your area
You can find full details of all our services, as well as answers to any questions you have, in our Help and Advice area.
Visit the How are we doing? page to discover more about our customer service standards and how we’re currently doing against them.
Getting in touch
If you’ve got a query and can’t find the answer in Help and Advice, getting in touch with us is easy - however you choose to do it.
Hop on to live chat: for an answer in real time from 9am-5pm, Monday to Friday.
Call us: if you’d prefer to speak to someone over the phone, we’re here from 8am-5pm, Monday to Friday. You can call us on 0800 049 5409
Legal and General Affordable Homes Customers
RHP is proud to partner with Legal and General Affordable Homes (LGAH) to undertake day-to-day management of a selection of their properties. If you live in an LGAH Home, you can find out more about your service offer on our dedicated page for you.