How Are We Doing?

We publish our results every three months to tell you how we’re doing. We collect these results to help us improve services that matter to you the most. Check out our latest results below.

Key facts | Q2 July-September

  • 86%
    Tenant satisfaction
  • 76%
    Homeowner satisfaction
  • 97%
    Repairs completed on time
  • 94%
    Repairs satisfaction
  • 88%
    Caretaking satisfaction
  • 1.2 days
    Average time to resolve a complaint

Our customer standards

Annual report