How Are We Doing?

We publish our results every three months to tell you how we're doing. These results are collection by an external company and help us to improve services in the areas that matter to you the most. Check out our latest results below.

Key facts | Q1 April-June

  • 85%
    Tenant satisfaction
  • 68%
    Homeowner satisfaction
  • 97%
    Repairs completed on time
  • 95%
    Repairs satisfaction
  • 86%
    Caretaking satisfaction
  • 1.2 days
    Average time to resolve a complaint

Our customer standards

Annual report